General Policy

All products are in stock unless otherwise noted. Most orders are processed and shipped within 24 hours, however some items have longer lead-time (BGA sockets for example). Shipping is typically done Monday through Friday and all items ship from the USA (west coast). Priority is given to companies which have obtained a commericial-use license.

Shipping Rates

Shipping rates vary depending on the parcel weight, destination and method.

Shipping Method	Delivery time	Starting price
USPS Standard (Domestic)	4-5 days	$6.00
USPS Express (Domestic)	1-2 days	$28.00
UPS 2-Day (Domestic)	2 days	$18.00
USPS Airmail (International)	12-20 days	$14.00
USPS Priority (International)	6-10 days	$34.00
USPS Express (International)	4-6 days	$70.00
UPS Express (International)	3-4 days	$90.00

These times does not include the lead-time or order processing which may delay shipment. Multiple orders are often combined into a single package and we will automatically send you a refund for any shipping fees collected the excede the actual amount.

Order Cancellation Policy

Any order that has not been shipped (including pre-orders), can be cancelled at your request. Use the contact us form and include your name, order date, and postal code in order to expedite your request.

Return and Exchange Policy

All sales are final, unless an exception is made on a case by case basis. You are responsible for knowing which products you need, their capabilities, and your requirements of them. With that said, we try and accommodate customers at our discretion. For example, if you purchased the wrong socket adapter, we are generally happy to arrange an exchange for the correct socket.

Warranty Policy

All products manufactured by Embedded Computers LLC receive a 1-year full replacement warranty. If your device no longer functions properly, contact us and request a RMA.

Purchase Orders

We accept PO from many qualified companies, partners and companies which have a commericial software license.

Distributors

We are always looking for new distributors! Contact us to let us know you are interested in carrying our products.